Can one installation manage more than one business? No. Ordio is designed for one business per installation. Locations share the same products and business settings.
Does Ordio require a monthly product subscription? No Ordio subscription is required. Firebase, hosting and optional providers may charge for their services or usage.
Which hosting is required? The frontend needs HTTPS static hosting with a rewrite to /index.html. Netlify is recommended; Firebase Hosting, Cloudflare Pages and Vercel are also documented.
Can Ordio run on shared hosting? Yes, when the host can serve the generated static dist files over HTTPS and configure the required rewrite. PHP and MySQL alone do not replace Firebase.
Do I use my own payment credentials? Yes. Online checkout uses the business-owned Stripe, PayPal, Paystack or Yoco account. Provider transaction fees are not included.
Are WhatsApp costs included? No. Meta controls account approval, availability and messaging charges. Browser notifications use the browser and device settings.
Can customers pay manually? Yes. Pay at collection and pay on delivery do not require a payment provider.
Can I change the logo and business details? Business details are configured in Settings. Ordering-page text and images are configured in Appearance. Ordio product branding in the source may also be customised by a developer where the licence permits.
Can I modify the source code? The source is included. Keep a clean backup because custom changes are outside standard support and must be reapplied carefully during updates.
Are future updates included? Update access follows the marketplace licence and item availability. Check the item page for the updates supplied with the download.
Does standard support include customisation? No. Standard support covers documented features, installation clarification and reproducible product issues.
Where is the version number? It appears in the documentation header and package.json.
How do I update Ordio? Create a backup and follow Updating before replacing an existing installation.
How do I back up Ordio? Export or back up Firestore, retain Firebase Storage files, save private environment values securely and keep the currently deployed dist and source.
Do I need a custom domain before installation? No. Complete the first launch on the host-provided HTTPS address, then connect the custom domain.
What do I need to do before accepting live orders? Complete every applicable item in the Launch checklist, including a full order and status workflow.